Refund Policy

Thank you for shopping with Creating Confidence . We want you to be completely satisfied with your purchase. Please review our return policy below:

 

Eligibility for Returns

• Returns are accepted for items that are unopened, unused, and in their original packaging.

• Damaged or defective items: If your item is defective or damaged upon receipt, please contact us immediately through email @creatingconfidencee@gmail.com

• We cannot accept returns for opened or used items unless they are defective or damaged.

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Refunds and Processing

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your return.

• If approved, a refund will be issued to your original payment method within 7  business days. Please note, it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

• Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect item shipped).

Non-returnable Items

The following items are non-returnable:

• Gift cards

• Personalized or custom-made products

• Opened and used items 

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Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.